Groupama, the leader of the insurance sector, sought to enhance the efficiency of its contact center operations while maintaining its well-known strong focus on customer satisfaction.

In an era of increasing digital interactions, businesses must adopt innovative solutions to meet customer expectations. BCR acknowledged the imperative to innovate and adapt to customer expectations a

With Mediatel Data AI-Powered Answering Machine Detection (AMD), your agents can do just that—quickly and efficiently.

Language barriers should never hinder exceptional customer experiences in today's global business landscape.

Imagine a world where your agents can focus on complex customer interactions while having instant access to accurate answers and information.

Mediatel Virtual Agent Assist is a solution to the transforming customer support landscape.

Sameday Romania, the leading courier services provider, leverages conversational AI virtual assistant technology to introduce digital improvements to customer engagement procedures through SAMY.

Designed to be your strategic ally, this advanced solution goes beyond traditional scheduling, integrating seamlessly with your organizational goals.

Mediatel Data platform combines the effectiveness of email, chat, SMS, and the immense reach of social media channels.