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The latest Contact Center news, inovations, technologies, and resources.
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Use Cases
Use Cases

Case Study:  Transforming Debt Collection Efficiency with Mediatel Data’s Solutions

Implementing Mediatel Data’s contact center solutions significantly improves Axfina Romania’s operations, driving efficiency and enhancing the effectiveness of debt collection efforts.
May 8, 2025
2 min
 min read
Anouncements

Mediatel Data at ALL4Customer Paris - A Tradition of Smart CX Innovation

Every year, the All4Customer event in Paris brings together leaders, thinkers, and innovators in the customer experience space — and every year, Mediatel Data is proud to be there.
April 22, 2025
2 min
 min read
Blog

Let AI Do the Note-Taking – Say Hello to Summarization

Mediatel Interaction Summarization effortlessly transforms every interaction into actionable insights.
March 31, 2025
2 min
 min read
Blog

Transforming CX with AI-Powered NPS & Risk Prediction

This article explores how Mediatel Data transforms customer satisfaction measurement and risk management through Automated NPS and complaint Risk Prediction.
February 28, 2025
1
 min read
Blog

AI Forms: A New Standard in Customer Service Quality

Traditionally, supervisors and quality teams have to manually review many interactions (calls, chats, emails) to provide feedback.
February 12, 2025
2
 min read
Blog

6 Key Metrics to Measure the Impact of AI on Your Customer Service

Integrating artificial intelligence (AI) into customer service has transformed how businesses interact with their customers.
January 15, 2025
4
 min read
Blog

Unlock Real-Time Insights with Mediatel CX Reporting Module

In today’s fast-paced Contact Center environment, real-time performance insights aren’t just a luxury but essential.
November 18, 2024
4
 min read
Blog

Innovation, Connections & Awards!

At the Customer Care Conference & Expo, we spent an incredible two days filled with insightful discussions, cutting-edge solutions.
May 24, 2024
3
 min read
Blog

Embracing Technology to Drive NPS Excellence

Achieving high Net Promoter Scores (NPS) is paramount for contact centers. NPS is a critical metric reflecting customer satisfaction and loyalty.
December 5, 2023
2
 min read
Blog

Streamlined Customer Experience with Mediatel Data IVR

This article explores how a good IVR streamlined customer experience and how Mediatel Data.
September 28, 2023
1
 min read