Implementing Mediatel Data’s contact center solutions significantly improves Axfina Romania’s operations, driving efficiency and enhancing the effectiveness of debt collection efforts.

Every year, the All4Customer event in Paris brings together leaders, thinkers, and innovators in the customer experience space — and every year, Mediatel Data is proud to be there.

Mediatel Interaction Summarization effortlessly transforms every interaction into actionable insights.

This article explores how Mediatel Data transforms customer satisfaction measurement and risk management through Automated NPS and complaint Risk Prediction.

Traditionally, supervisors and quality teams have to manually review many interactions (calls, chats, emails) to provide feedback.

Integrating artificial intelligence (AI) into customer service has transformed how businesses interact with their customers.

In today’s fast-paced Contact Center environment, real-time performance insights aren’t just a luxury but essential.

At the Customer Care Conference & Expo, we spent an incredible two days filled with insightful discussions, cutting-edge solutions.

Achieving high Net Promoter Scores (NPS) is paramount for contact centers. NPS is a critical metric reflecting customer satisfaction and loyalty.

This article explores how a good IVR streamlined customer experience and how Mediatel Data.