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Let AI Do the Note-Taking – Say Hello to Summarization

Mediatel Interaction Summarization effortlessly transforms every interaction into actionable insights.
March 31, 2025
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2 min
 min read
Blog

Transforming CX with AI-Powered NPS & Risk Prediction

This article explores how Mediatel Data transforms customer satisfaction measurement and risk management through Automated NPS and complaint Risk Prediction.
February 28, 2025
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1
 min read
Blog

AI Forms: A New Standard in Customer Service Quality

Traditionally, supervisors and quality teams have to manually review many interactions (calls, chats, emails) to provide feedback.
February 12, 2025
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2
 min read
Blog

6 Key Metrics to Measure the Impact of AI on Your Customer Service

Integrating artificial intelligence (AI) into customer service has transformed how businesses interact with their customers.
January 15, 2025
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4
 min read
Blog

Unlock Real-Time Insights with Mediatel CX Reporting Module

In today’s fast-paced Contact Center environment, real-time performance insights aren’t just a luxury but essential.
November 18, 2024
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4
 min read
Blog

Innovation, Connections & Awards!

At the Customer Care Conference & Expo, we spent an incredible two days filled with insightful discussions, cutting-edge solutions.
May 24, 2024
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3
 min read
Blog

Embracing Technology to Drive NPS Excellence

Achieving high Net Promoter Scores (NPS) is paramount for contact centers. NPS is a critical metric reflecting customer satisfaction and loyalty.
December 5, 2023
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2
 min read
Blog

Streamlined Customer Experience with Mediatel Data IVR

This article explores how a good IVR streamlined customer experience and how Mediatel Data.
September 28, 2023
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1
 min read
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